Anyway back to the steaks. It took over 24 hours for a shopper to take the batch, when shoppers I know could not see the batch even after refreshing constantly. New comments cannot be posted and votes cannot be cast, More posts from the InstacartShoppers community. As soon as I saw the charge I called... Instacart - Refund nightmare Apr 25, 2018 @ Pissed Consumer Find exclusive coupons on hundreds of items. I just had an order where I accidentally purchased the wrong replacement item and I was able to refund the item even though I had checked out already. Not to worry. The Instacart Shopper Support department is named by Instacart as Instacart Shopper Happiness department. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. ... fewer than 10% of orders can include such a refund. You can see the refund if you view the order receipt. I am a shopper as well so I know the pay method. I hope you use appropriate language and spelling with your customers. Saving money on Instacart is easy. I feel very familiar with Instacart and this is my honest review. I contacted support and they said there was too high of demand to have enough shoppers to fulfill the orders. Beyond Instacart Express, you can also save a few bucks here and there by taking advantage of promo codes and coupon codes. Instacart is an online grocery delivery company that is completely changing the way we grocery shop. As for the wrong item, since you are a shopper, you know it was force marked. There are allot of new shoppers and anyone with a licence can shop as long as they don't have a major record. If the app say "so and so needs a suggestions...." forget it. The 24 hours thing was cuz maby no one took it cuz u tipped bad or they backed up with orders. Instacart is a grocery delivery company that is spreading quickly across the United States and offers an intriguing service: It pairs you with a personal shopper who finds your food and household items from your favorite local stores, bags your order, and delivers it directly to your door.. Zero out the tip and rate 1 star. We know how to pick the freshest produce with the perfect ripeness. If the customer doesn't want it and you refund it at the door, either the customer can keep it at no cost or if they really don't want it at all, then you can keep it and take it home. Each of the refunders specializes in different types of merchant exploitation. Figured I might as well do that since I’m a weekly user. There could be something wrong with your Instacart Payment card. I refund the item. I heard it takes multiple trys to get any refunds. If you were to refund it to the store it'd just give you a $10.00 bump. Founded in 2012, Instacart was last valued in 2018 at around $7.87 billion, having raised $1.95 billion total by that point, according to Pitchbook; Forbes has reached out to … It is the perfect solution for a busy lifestyle. I'd recommend being really careful about refunding an item and letting the customer keep it. You should probably shop for yourself. I was really impressed. To handle all such issues, Instacart has a dedicated support team which can be reached over the phone or through email. Sometimes a shopper picks up the wrong item and delivers it. Was sent back an email stating that the prices on instacart can differ from the prices at the store. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Don't feel bad for the "kid" . Second, rather than the 2 steakhouse thick cut New York strip steaks I ordered for my mom’s birthday, I received 7 pounds of chuck roast. From a shopper perspective though... when I can’t find something and click the ‘can’t find’ button, I often see a ‘customer wants refund, not replace’ screen. Browse products. If the customer doesn't want it and you refund it at the door, either the customer can keep it at no cost or if they really don't want it at all, then you can keep it and take it home. I have seen some customers get refunds or credits the same day, others it takes days. This is a typical online bait and switch credit card fraud company that has zero backbone and sends its customers to lame call centers outside the U.S. And we'll keep your eggs safe too. So then they are getting twice the refund. If it is something that seems to be important, like they have pasta, meat, garlic bread and sauce in the order and one thing is missing, I really try to pick something to fill the gap. When a customer doesn't respond I just replace if there is a decent replacement, or refund if I can't find a suitable replacement. Press question mark to learn the rest of the keyboard shortcuts. First of all, the person that dropped off the order was not the person in the photo. When they let the app know about that, they are usually able to get a quick refund, no questions asked. Press J to jump to the feed. You had a lousy shopper. In the past few weeks, I've selected "wrong item" or "missing item", asked for a refund, and it was refunded each time in 5-10 minutes. Seems like the shopper got the wrong items. Access our app from your web browser or on your iOS device. But Instacart is different. New comments cannot be posted and votes cannot be cast. I spoke with a customer service representative and was told that if I had called within 14 days of my order, I could receive a refund or return the item without an issue. Prolly not though. I looked at the FAQs and googled it but I can’t find out the info I need. Fast forward to today. Press J to jump to the feed. Recent recommendations regarding this business are as follows: "do my best", "Instagram", "Never work for … How long does it usually take to be refunded for these situations? I’m more concerned about the shopper who did not match the photo and the incorrect meat. A scroll through Telegram and Reddit reveals a large and growing group of them pitching their services. No idea. I asked for a credit for a future order a couple of days ago when I had an issue and had the credit go to my account within 5 minutes! I am getting frustrated since I have still not had any type of response from them. It wasn’t showing up when 3 shoppers I know refreshed who were within 1 mile of the address. The difference between the in-store price and the Instacart total was 42.8 percent—and that’s before a $12 service fee, a $6 delivery fee, taxes, and tip. Is there a better way I can contact customer service other than reporting an issue and a 1 star rating? r/InstacartShoppers: Welcome to the best subreddit for Instacart Shoppers to discuss everything related to independent contracting for Instacart. All you can do is keep following up and complain about some rando delivering along with the other issues. Will asking for an instacart refund because of a wrong item cause problem for a shopper? This is a customer-centric job that requires a focus on service and empathy with the customer for success over the long term. Thx. Just rate that shopper a 1 and give a very bad comment. I called KS Support myself and they processed my refund. Instacart recommends a 5% tip which is less than the 15% to 20% recommended tip in the restaurant industry. To report a problem with your order or to request a refund, visit the "Help" section of instacart.com. But some people have noticed that Instacart charges customers more for items than the store does. Instacart shoppers say they face unforgiving metrics: ‘It’s a very easy job to lose’ ... Share on Reddit. PrOlLy. Click on the "Report a problem" button, and you'll be transferred to a list of your recent orders. I had placed an Instacart order from … Scroll down to the bottom of the page. Press question mark to learn the rest of the keyboard shortcuts. It's a security measure. The app also allows you to schedule orders ahead of time, which can be hugely helpful…until plans change. Around here, I see $7 orders with no tip disappear in an instant. Everything seems to be going well until delivery. Find everything you usually buy and get suggestions on amazing new items too. Instacart shoppers are paid much less than restaurant servers so tips are greatly appreciated by them. Anything less than a perfect 5-star rating can be cause for panic. With the current situation, most replacements are sold out as well so you’ll probably have no choice, but to refund. On the left-hand side, you'll see a small section titled "Problem with an order?" Press J to jump to the feed. Hi all! Welcome to the best subreddit for Instacart Shoppers to discuss everything related to independent contracting for Instacart. Sometimes, Items in the shopping list go out of stock. There will be a clear indication of the delivery fee when you are choosing your delivery window. Instacart review rated 1.0/5.0 with 2 Comments: Zero stars for this one used my credit card to open an account with Instacart. Seems odd, but whatever. New shoppers are given priority to all orders. They passed the buck back to King Soopers saying Instacart isn't responsible for refunds and told me to call KS Customer Support, the call was then dropped. Just look at what Instacart Shoppers say on Reddit: “It only takes 2 customers to give to give you 4 stars and poof, you have no more access to view batches worth a … Not sure if maybe the credits are faster than a refund? So how much should you tip on Instacart? So I've wondered why does Instacart charge more than the store. Get started. If u tip bad u may get a bad shopper because shoppers value there time. As for refunds. You can see the refund if you view the order receipt. I did tip well. The comment about the photo further proves the Karen-ness. This is the attitude of too many of the new shoppers, giving all the rest of us shoppers a bad name. Hey- I have an illness that causes me to rely in instacart at times during flare-ups, I try to tip well because I … That is a hit or miss as far as time, but you will eventually get it unless you are a habitual requester of refunds. You could also try calling them out on their social media, but that is such a shit show right now I don't know if it would get you anywhere either. A Reddit user in Boston last weekend got an accidental glimpse into Instacart’s markup practices when the grocery delivery service neglected to remove the original in-store receipt from the order. Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35. Instacart most definitely tells you to NOT give the original receipt following check out before delivery, Everytime. Finally, I cancel the order, and resubmit it. They don't take money out of your order (forgot to mention) just as much as normally taken with a refunded item. Refused to refund the additional hundred bucks. See terms If you were to refund it to the store it'd just give you a $10.00 bump I am relatively new to this. While, yes, the original receipt shows the customer a difference in price another issue is that customers have tried to return products to stores and get instacart to refund them. I submitted an ‘incorrect item’ and an ‘other’ issue to instacart 2 days ago on the app without resolution. Absolutely those were terrible substitutions. There are many reasons why you need to contact Instacart Shopper Happiness department. For me if the customer is not replying with any of my suggestions for replacement, I always do a refund to avoid that kind of incident. Hi everyone! If there is another brand of the same thing or little smaller or little larger size, I get those. As always, Instacart Express members get … Instacart was first mentioned on PissedConsumer on Jun 16, 2015 and since then this brand received 2097 reviews.. Instacart ranks 49 of 252 in Food Delivery category. That's not something that we want customers to expect to happen. r/instacart: A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Instacart also has key lines of support with its help line (1-888-246-7822), email support ( [email protected] ) and in-app support. Insta's customer service is as bad as their shopper service. Instacart Refund Policy. This. If they are unhappy with any decision you made then they will learn to respond next time. Get groceries delivered from local stores in two hours. My app still confirmed that I received strip steaks, so the shopper just have forced the item as found. … Out of stock items. Instacart Overview. With the current "ratings forgiveness" the bad shoppers face no consequences. After you’re granted a refund, you can receive it in the form of Instacart account credits (which happens immediately) or a credit to your bank account (which … Thanks! I know if you do a replacement and the customer is not happy with it you can refund it at the door, but right now the markets are not taking returns on anything so what happens to the product and do we get i$$ taken out of our end? Seems odd since I as a shopper know how challenging it has been to get batches recently. Instacart is a delivery service that makes shopping much easier for people. I wouldn't rely on refunding them at the door since most customers aren't even answering the door bc of coronavirus. Try it today! Another Reddit thread from May talked of Instacart bots from a supplier known as HaxEdge Solutions to steal large-value batches. Instacart encourages customers to contact its customer service department on the website if there's an issue. Amazon is known for putting the customer first and is very lenient with refunds and credits. Instacart promo codes allow you to sign up for Instacart and receive money off your first order. This is an excellent way to score an extra $10 when ordering from Instacart for the first time. Obviously, these are very different and not what I was hoping for as a birthday dinner. Fresh produce picked perfectly. If we are able to refund items after we have checked out now then doesn’t that open the door for people to scam the system? Instacart delivery starts at $3.99 for same-day orders over $35. There could be something wrong with your Instacart shopper account. I had an instacart order (as a consumer) gone wrong. I started using Instacart last year and have placed over 30 orders since then. After completing 500+ batches I can tell you with certainty that the "bad" customers are few and far between. Your first Delivery is free. Yes, that is how they know they are opening the door to an Instacart person. If you asked this question a month ago everyone would tell you to always try to find a replacement unless it’s a very specific or unique item, you can always refund later. However if I see … I've also reported a problem using "other", and it's taken anywhere from a few hours to a day to get a response. I decided to investigate and here's what I learned: Instacart doesn't always charge more than the store price. In the past few weeks, I've selected "wrong item" or "missing item", asked for a refund, and it was refunded each time in 5-10 minutes. That is why the 3 shoppers you know didn’t see it in the batch offers, even after refreshing. Refund is processed if the personal shopper misses an item in the order list. Press question mark to learn the rest of the keyboard shortcuts I've also reported a problem using "other", and it's taken anywhere from a few hours to a day to get a response. Related: Instacart - Help me. Start saving. The company is also working to … Instacart eats the refund. Some will specialize in getting you free food on Instacart , while others focus on helping you exploit Amazon’s refund … I haven’t ordered instacart as a customer so I don’t know how the app works from that side. Prolly cuz they was new and was trying to go fast cuz we are paid by batch. 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