KEEP IN TOUCH. He said he would investigate the issue and left. Guests are also 40 minutes from Xcaret and 18 miles from Cancun International Airport. Then he said nobody went in my room while i was gone. NOW Jade Riviera Cancun is an upscale luxury all-inclusive resort with some of the most innovative spa treatments and fitness programs available. I went out for a dinner, and when I came back and opened the bathroom door, there was somthing all over the floor. Great food. Years Won: 2018 WTTC Safe Travels Stamp of Approval. I called the front desk, and at first they did not get what happened. But more than anything, I...I had a terrible experience, which is almost like a horror story. This is the version of our website addressed to speakers of English in the United States. Learn about deals & specials by email. COVID-19: We're providing Cancun Airport Transportation services with Clean Disinfected Vans. We asked 5 travel advisors. Dear guest, Sunny greetings from Now Jade Riviera Cancun! Now Jade Riviera Cancun Unidad 26 Mz. You assure that your rings were stolen in the hotel, however, you have also mentioned several times that you had them in a bag with your luggage, and this was not noticed until two days after you left the property, two days that you were not on our property, therefore your things were in contact with other people in several other places rather than the hotel only, for example: transportation company, Cancun’s airport and your airport(s) in the USA.We understand the sentimental value of these items and we are conducting the proper investigation within the hotel and we do not doubt your comments, however we can not be hold responsible if the items were not placed in the safe or if this would have been reported while you were still on property.We are continuously monitoring our reviews on different social networks and we have noticed that you have changed the version of the initial information provided, first you said, as it was mentioned before “were taken out from my travel case” and lately we have seen that you are mentioning “that it was stolen from the in room safe” .Please do not hesitate to contact me if you require any assistance.Regards,The Management. Now Jade Riviera Cancun. Just like most hotels in the USA, Canada or any other country the hotel cannot be hold responsible for any items left outside the safe. Rome2rio makes travelling from Now Jade Riviera Cancun, Puerto Morelos to Akumal easy. If you are interested do it great, DO IT, if you DONT, you now what to do.But please do not keep doing this to persons like us and our customers, the person in charge to contract the group were with me today at your property. Pure restaurant is just AMAZING, and our suite in the luxury section was still as great, clean and nice as the year before. A lady there, inside the booth ask us what was our purpose of the visit and she sayd "Group" Customers? We spent most of the time at the preferred side pool- adults only and less croweded. Now Jade Riviera Cancun: Very dangerous place to stay. Luckily, nothing was stolen, as I left valuables in the safe. .More. Enjoy our half mile of wide, white sand beach, caressed by the turquoise waters of the Caribbean Sea. I stayed in a prefered club Ocean view Jr. suite. Yes, I should have had them in the safe. I went out for a dinner, and when I came back and opened the bathroom door, there was somthing all over the floor. Now Jade Riviera Cancun. Review tags are currently only available for English language reviews. Then enjoy a meal at one of the hotel's 7 restaurants. After a short sleep, I went to discuss the incident next morning. so finally they agree and give us instructions to do it in a new page on the same log book. Prices are calculated as … HOpefully we will see you back here soon.Feel free to contact me should you require any assistance.regards,The Management. The Now Jade Riviera Cancun is super-sized in every department – from the duo of huge beachfront pools to the eight-strong line-up of around-the-world restaurants. Horrible thing happend shortly after. We didn't feel the extra cost was worth it, though. Serious safety concerns. We appreciate your comments. The staff is not trustworthy. ITs a shame! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I asked if it means that the big glass wall broke itself. Le Now Jade Riviera Cancun est un megaresort de 550 chambres qui parvient à être à la fois familial et romantique. The resort features 500 luxurious and ample suites divided into two categories: Junior Suites and Paradise Club. Now £164 on Tripadvisor: Now Jade Riviera Cancun, Riviera Maya. Now Jade Riviera Cancun. Unidad 26 Mz. Btw make sure to bring small bills- nobody has change for miles, at least they tell u so. Overall, they only cared about their expense to fix the glass wall, not about my safey nor my time lost. The New Years dinner in the French restaurant was superbe. We have reviewed all the information you have sent us. I had a terrible experience, which is almost like a horror story. It was strange. If u leave a tip for a housekeeper u get extra towels and anything u might need.The only negative moment is excursions you buy in the hotel lobby- expensive and never what's promised. Dear Alkromarketing: Greetings from the Now Jade.First of all we would like to thank you for taking the time to let us know about your experience. AMResorts is a collection of luxury resort destinations, each with its own unique personality. Please feel free to contact me if you need any further assistance. She apologized, but I saw a man behind her. Was everything I hoped for. After a short sleep, I went to discuss the incident next morning. Chichen Itza . `I am glad I came back safe. Finally, around 1am, they switched my room. Since 2008, it has been hosting guests in Puerto Morelos. I was worried it'd be too cold, but ended up perfect. You have mentioned several times on a different social networks that you didn’t place the rings in the safe, quote “My wedding rings were taken out of my travel case. This resort features spacious suites, an expansive swimming pool, a selection of restaurants and bars, a kids' club, a spa, daily activities, and nightly entertainment. Safe; Location Now Jade Riviera Cancun Resort & Spa. He even complained to me that it cost them more as they would have to clean the bathroom, and also, my new room. I went out for a dinner, and when I came back and opened the bathroom door, there was somthing all over the floor. There the water has no rocks and is perfectly safe. Also, you get free internet access (and wifi) in the exlusive lobby, elsewhere there is a fee. Now Jade Riviera Cancun is a 5-star venue located in proximity to club de playa. Our room was bigger but there really was no other useful advantage.We would go back to this resort. we did it, as we finish we go back with the lady in order to give her our id´s to receive a security pass and she sayd that we have to go back again to the main gate to pass by there to the lobby!!! When I was taking a bath, a housekeeper came to bring some items, and though I asked to leave stuff outside, she quickly opened the door and came in. I asked if it means that the big glass wall broke itself. Dear DeeDee6400, First of all we would like to thank you for your review. Learn about deals & specials by email. The building I stayed had a deserted feeling, with a construction site in the back and there were no closed walls, so anyone from outside could get in. DO NOT TRY TO GET A GROUP TO THIS RESORT THEY ARE NOT INTERESTED IN DOING BUSINESS AND LESS IF YOU ARE MEXICAN or LATIN. Even the buffet, which normally suffers the most from under par food at all-inclusives, was very good.As a couple, we booked in the preferred side while the rest of the family (parents, sibling, kids) didn't. Our room was bigger but there really was no other useful advantage.We would go back to this resort. The building I stayed had a deserted feeling, with a construction site in the back and there were no closed walls, so anyone from outside could get in. - See 12,439 traveler reviews, 10,651 candid photos, and great deals for Now Jade Riviera Cancun … Book Now Jade Riviera Cancun, Riviera Maya on Tripadvisor: See 12,513 traveller reviews, 11,248 candid photos, and great deals for Now Jade Riviera Cancun, ranked #10 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Gourmandise et divertissement au Now Jade Riviera Cancun. She apologized, but I saw a man behind her. All AMResorts® branded properties across Mexico, the Caribbean, Panama, Curacao, St. Martin, and the Dominican Republic have achieved the specialized designation from the WTTC. When I was taking a bath, a housekeeper came to bring some items, and though I asked to leave stuff outside, she quickly opened the door and came in. WE SPEAK PERFECT SPANISH WE ARE MEXICANS. Please look to the left for all our actions being taken to improve our environment facing Covid-19 . Ojo de Agua Beach is minutes away. See 12,511 traveller reviews, 11,241 candid photos, and great deals for Now Jade Riviera Cancun, ranked #10 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Phone: (52) 998.872.8888 Fax: (52) 998.872.8894 info.nojrc@nowresorts.com. It was strange. We spent most of the time at the preferred side pool- adults only and less croweded. She do not understood, but she ask somebody inside there and give us instruction to register our names in a log book they have. ITs a shame! The Now Jade Riviera Cancun spa is seriously impressive, and even more indulgent. It is important to mention that we have had high profile guests in our property therefore safety is very important to us. You can see why in the review below. Horrible thing happend shortly after. We visited this property and spent time taking notes to tell you what it is like and if you should stay there. The hotel was at the end of the dark road, about 3km away from the downtown in Puerto Morelos. 298-816, Carretera Federal 307, Playa … But I didn't.” This was posted by you on Friday January 7th at 12:22pm on our Facebook Fan page, you mentioned this on the Review tab. He even complained to me that it cost them more as they would have to clean the bathroom, and also, my new room. Overall, they only cared about their expense to fix the glass wall, not about my safey nor my time lost. Our guests do not deserve or may be do not qualify to your property, we appollogize with this gentlemen and leave the premises.So this make me so unhappy because we like and love this country, we work for it on a daily basis so hard, we invest to promote it, we sacrifice to many things to have a business like ours (small if you like ) but is not fair that we and some other other persons been treated like that.This Hotel Jade have a big challenge to improve, to be better, to make good employees to be a good employer to be a good product and to be an important participant in the progress of Mexico and quintana roo. Safe. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Then a guy who said was a 'second-in-line of command of the hotel' came to me and started askeing me what happend. Also, you get free internet access (and wifi) in the exlusive lobby, elsewhere there is a fee. He did not answer but instead he insisted that none of his staff was at fault and the glass was safe even if it was broken as it break into small piences. Resort will not do anything! I had a terrible experience, which is almost like a horror story. Situé sur une plage privée à Puerto Morelos, le luxueux complexe tout compris Now Jade Riviera Cancun - All Inclusive propose 3 piscines extérieures, 8 restaurants et un spa d'hydrothérapie, ainsi que des suites avec une terrasse donnant sur la mer ou la jungle. - See 12,248 traveller reviews, 10,358 candid photos, and great deals for Now Jade Riviera Cancun … SIGN UP HERE × SIGN UP TO RECEIVE EXCLUSIVE OFFERS AND PROMOTIONS. Pure restaurant is just AMAZING, and our suite in the luxury section was still as great, clean and nice as the year before. Unidad 26 Mz. The Groups and Conventions Managers usually have pretty busy schedules, that’s why they set appointments with their potential clients to show them our property and give them all the proper information. (However, I saw there were several big pieces with sharp edges on the tub- ) He questioned me what I was doing that night. Le Now Jade Riviera comporte une école de tennis, des installations de sports nautiques … Book Now Jade Riviera Cancun, Riviera Maya on Tripadvisor: See 12,517 traveller reviews, 11,258 candid photos, and great deals for Now Jade Riviera Cancun, ranked #10 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. I was troubled. We were greeted warmly upon arrival and escorted to the preferred club lounge immediately. Please see our partners for more details. KEEP IN TOUCH. Floor staff and others were polite and nice, Too bad that the most important basic- safety- is lacking. I looked up, and was horrified to see a big piece of glass hanging over the ceiling--- it took me a while to figure out that it was part of the glass wall between the bath tub and shower., The glass wall looked completely smashed and broken into hundreds of pieces, filling the bath tub, and the shower area, and scattered all over the floor. The resort looks beautiful, and has great features. The Now Jade Riviera Cancun is a large all inclusive resort on the Riviera Maya. The beach was combed in front of the hotel but outside of that au natural which in Mexico means seaweed, some rocks, and some litter, but hey, it's Mexico, folks. WARNING!!!!!!!!!!!!!!!!!! Sleek modern design with colourful furnishings and wood interiors evoke a fusion of local Mexican art with contemporary decor.The wide-open spaces are designed with an open concept in mind so that the ocean breeze and views of the sparkling water touch every part of the hotel. The Now Jade Riviera Cancun is super-sized in every department – from the duo of huge beachfront pools to the eight-strong line-up of around-the-world restaurants. The hotel's location in low-key Puerto Morelos helps, while its chic spa and unique decor distinguish the resort from its competitors in nearby Cancun. AMResorts is a collection of luxury resort destinations, … It is important to mention that we have had high profile guests in our property therefore safety is very important to us. Cet hôtel est populaire depuis 2008. The hotel was at the end of the dark road, about 3km away from the downtown in Puerto Morelos. I talked with the manager afterwards. These … But more than anything, I...I had a terrible experience, which is almost like a horror story. I had a terrible experience, which is almost like a horror story. so we start to do it and another person from security very kind told us not to write in that log book ( it was the only one at the gate) so i ask him were to ??? The building I stayed had a deserted feeling, with a construction site in the back and there were no closed walls, so anyone from outside could get in. The staff were exceptionally friendly and helpful and all spoke good English. My boyfriend and I were looking for a new place to travel, yet none of the places we were looking at had better value and luxury for the buck. Now $181 (Was $̶2̶5̶7̶) on Tripadvisor: Now Jade Riviera Cancun, Riviera Maya. Réservez votre forfait vacances au Now Jade Riviera Cancun sur Sunwing.ca/fr — Voyagez plus facilement sous notre aile Stay clear of this OVERBOOKED resort!!! SIGN UP HERE × SIGN UP TO RECEIVE EXCLUSIVE OFFERS AND PROMOTIONS. Yes, I should have had them in the safe. I just cannot imagine better value for a hotel of this quality (paid about 1400$ CAN per person for one week with Transat).The beach, to swim in, you need to stay close to the stone pier, in the luxury area. But is it safe to visit now? Now Jade Riviera Cancun 2176 Reviews. Vous profiterez de green fees gratuits sur le parcours de golf local. A lady there, inside the booth ask us what was our purpose of the visit and she sayd "Group" Customers? We didn't feel the extra cost was worth it, though. i said, you are kiding me! If you are interested do it great, DO IT, if you DONT, you now what to do.But please do not keep doing this to persons like us and our customers, the person in charge to contract the group were with me today at your property. But more than anything, I was scared and concerned about my safety, and asked the front desk if anyone came in my room while I was gone. Now Jade Riviera Cancun Hotel. Regards,The Management. My WEDDING rings were taken. We didn't get good weather at all (rain season was a few weeks early), but it has nothing to do with the resort itself. If u leave a tip for a housekeeper u get extra towels and anything u might need.The only negative moment is excursions you buy in the hotel lobby- expensive and never what's promised. The rooms were clean and well-appointed and serviced. Horrible thing happend shortly after. so we start to do it and another person from security very kind told us not to write in that log book ( it was the only one at the gate) so i ask him were to ??? Rome2rio is a door-to-door travel information and booking engine, helping you get to and from any location in the world. The building I stayed had a deserted feeling, with a construction site in the back and there were no closed walls, so anyone from outside could get in. Finally, around 1am, they switched my room. It was strange. WARNING!!!!!!!!!!!!!!!!!! DO NOT TRY TO GET A GROUP TO THIS RESORT THEY ARE NOT INTERESTED IN DOING BUSINESS AND LESS IF YOU ARE MEXICAN or LATIN. Catch some rays on Now Jade Riviera Cancun Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. L'emplacement de l'hôtel à bas-clé Puerto Morelos aide, tandis que son spa chic , et décor unique distinguent la station de ses concurrents dans les environs de Cancun. When you arrived at our gate our Security staff had no information of a site inspection arriving, and that’s why they wouldn’t let you in immediately. 2176 Reviews. Pools are not heated, but the water was really nice after the hot days. 1 rooms, 2 adults Rooms: Subtract one room. All 550 rooms feature modern comforts such as LCD TVs with cable channels, free WiFi and iPod docking stations. Ask Sayuri1 about Now Jade Riviera Cancun, Ask Yanakonda about Now Jade Riviera Cancun. Every one of our resorts features sun- soaked beaches, elegant accommodations, a world … You assure that your rings were stolen in the hotel, however, you have also mentioned several times that you had them in a bag with your luggage, and this was not noticed until two days after you left the property, two days that you were not on our property, therefore your things were in contact with other people in several other places rather than the hotel only, for example: transportation company, Cancun’s airport and your airport(s) in the USA.We understand the sentimental value of these items and we are conducting the proper investigation within the hotel and we do not doubt your comments, however we can not be hold responsible if the items were not placed in the safe or if this would have been reported while you were still on property.We are continuously monitoring our reviews on different social networks and we have noticed that you have changed the version of the initial information provided, first you said, as it was mentioned before “were taken out from my travel case” and lately we have seen that you are mentioning “that it was stolen from the in room safe” .Please do not hesitate to contact me if you require any assistance.Regards,The Management. TODAY Jan 07 2011 13.40 Local time, we were at this hotel to try to get some information to bring a group from July 07 to july 30 ( 23 nites) 50 persons + 10 persons of our staff 29 nights. There were snacks and drinks available 24/7 in the lounge, including … I stayed in a prefered club Ocean view Jr. suite. - See 12,517 traveler reviews, 10,755 candid photos, and great deals for Now Jade Riviera Cancun at Tripadvisor. There is something for every age and interest at Now Jade Riviera Cancun: Shows. Just came back after five days in Now Jade. The Now Jade Riviera Cancun feels super-exclusive, and sits shoulder-to-shoulder with its own private beach. An even higher level of luxury and personal service is available to you in the Preferred Club at Now Jade Riviera Cancun. Now Jade Riviera Cancun, Riviera Maya dès 153€ sur Tripadvisor: Consultez les 12 521 avis de voyageurs, 11 267 photos, et les meilleures offres pour Now Jade Riviera Cancun, classé n°10 sur 39 hôtels à Riviera Maya et noté 4,5 sur 5 sur Tripadvisor. Based on what you are mentioning in your review, we assume that you are a Meeting Planner, and being in the business I’m sure that you have worked with many other properties, and as you probably know, most (not to mention all) of the properties, in this area at least, work with appointments. from there your guard told us to come all the way down to here, and now you told us to go back again, what a funny place i said!then we go out to take our car, to go to the main gate and so on, and another person chase us and said you can come inside the hotel by here ( the security gate, again) so that was what really make us so angry and unhappy and we said to the person " we understand your business" you do not want us here, so we go and find something else for our group. When I was taking a bath, a housekeeper came to bring some items, and though I asked to leave stuff outside, she quickly opened the door and came in. Finally, around 1am, they switched my room. a total of 720 room nights.We are dedicated to operate some groups for various clientes, today we were interested on this property because the location, size, facilities and the dates of our group.We were recived at the main gate by the security guard and he told us to go to the SERVICE CONTROL ACCESS. A perfect location gives quick access to Reptiles Toolok Kaa'n, which is 3.7 km away. When I was taking a bath, a housekeeper came to bring some items, and though I asked to leave stuff outside, she quickly opened the door and came in. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. She do not understood, but she ask somebody inside there and give us instruction to register our names in a log book they have. The hotel is 3.8 km from Off the Vine. I looked up, and was horrified to see a big piece of glass hanging over the ceiling--- it took me a while to figure out that it was part of the glass wall between the bath tub and shower., The glass wall looked completely smashed and broken into hundreds of pieces, filling the bath tub, and the shower area, and scattered all over the floor. I looked up, and was horrified to see a big piece of glass hanging over the ceiling--- it took me a while to figure out that it was part of the glass wall between the bath tub and shower., The glass wall looked completely smashed and broken into hundreds of pieces, filling the bath tub, and the shower area, and scattered all over the floor. Unidad 26 Mz. Now Jade Riviera Cancun is sophisticated retreat for Couples and Families combined with contemporary design with a comfortable, welcoming feel that will offer unforgettable experience. Now Jade Riviera Cancun - Hôtel Now Jade Riviera Cancun attractif de 5 étoiles propose des chambres élégantes avec une vue magnifique sur l'océan. Please note that we are doing our part on investigating, however, it is important to mention the following:All of the rooms in the hotel do have a security safe (well known in the USA because it is used in many hotel companies), big enough for a guest to fit a 13” laptop. Now £205 on Tripadvisor: Now Jade Riviera Cancun, Riviera Maya. Stay clear of this OVERBOOKED resort!!! Now $162 (Was $̶2̶6̶8̶) on Tripadvisor: Now Jade Riviera Cancun, Riviera Maya. I stayed in a prefered club Ocean view suite a five-star all-inclusive beachfront resort featuring a full-service,... All the restaurants was good - Spice particularly good Tripadvisor member and not of Tripadvisor LLC glad! Guest, Sunny greetings from Now Jade Riviera Cancun divided into two:... Was worried it 'd be Too cold, but the wait usually was not more anything... 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